Refund and Returns Policy

Our returns policy is in addition to the statutory consumer guarantees you are entitled to under the Australian Consumer Law, including Competition and Consumer Act 2010 (Cth), Competition and Consumer Regulations 2010 (Cth) and Australian Consumer Law and Fair Trading Act 2012 (SA) and other similar laws. 

Change of Mind

We do not provide an exchange or refund, for change your mind returns. Please read all descriptions, ingredient lists and warnings for the product before purchasing.  We will not provide refunds or accept the return of medicinal products (prescribed or over the counter) under any circumstances.  If you are unhappy with any prescription medication or can no longer continue to use your prescription medication, you must raise this matter directly with your prescriber or prescribing doctor. 

Returns, Exchanges and Refunds

We will not provide refunds or accept the return of medicinal products (prescribed or over the counter) under any circumstances.  We will provide you with an exchange or refund for items, other than medicinal products, where, in our view: 

1. the item is faulty; 
2. the item is significantly different to those shown or described to you; 
3. the item is not fit for its intended purpose; 
4. the item is unsafe; and 
5. you can present your Clinic H Dispensary receipt, online tax invoice or other adequate proof of purchase.  

If a refund is required, a refund will be provided in the same form as the original payment, for example, if you purchased the item(s) using your credit card, the refund will be provided to you back on that same credit card.  By law, we are entitled to ask you to provide proof of purchase, such as a receipt or online tax invoice. Please note that valid proof of purchase (receipt or online tax invoice) is required to be provided to us in order for you to receive the refund.  Under the Australian Consumer Law, consumers do not have a right to return an item to us if they: 

1. Changed their mind and no longer want the product; 
2. Ordered the wrong product; 
3. Found the product cheaper elsewhere; 
4. Found a better product elsewhere; 
5. Were aware of the relevant fault before buying the products – for example, if the fault was written on the product’s box; 
6. Damaged the product by misusing it; 
7. Used the product for a long time and the problem is a result of usual wear and tear.